DELIVERY
We offer FREE delivery on all of our items to all UK and Northern Ireland post codes using Royal Mail standard 2nd class post. The option to upgrade to courier delivery using Interlink Express Next Day Service (Mon-Fri only) is also offered. This applies to Mainland UK only. Please email us for a quote to send to the Highlands and Islands of the UK & Northern Ireland using this service.
Orders are despatched Monday - Friday. We will send you a despatch confirmation and a VAT receipt by email upon despatch.
Please allow up to 2 working days for despatch.
RETURNS
Please read this policy completely before returning an item.
This Returns policy does not affect your rights when we are at fault for example if goods are faulty or do not match description. At The Safety Shack we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item is not in its original condition, suitable for re-sale. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.
Please email us for return instructions and authorisation before sending back any items.
If your item is faulty or does not match the description, we will at our discretion send our freepost returns label to you.
All other returns are at the buyers expense.
When retuning an item, use of an insured service is advised, to cover you for any losses should they occur. The Safety Shack cannot be responsible for items lost in transit that are being returned to us.
Refunds will be processed within 5 working days, and a confirmation email sent.
ITEMS NOT RECEIVED
Don't Panic!
We have experience of hundreds of thousands of deliveries and will be able to help you quickly and easily. Genuinely lost or stolen packets are rare. We know from literally hundreds of customer reports just what goes wrong and how to fix it.
Royal Mail packages that are too large to be posted through a normal letter box will be taken to your local delivery office (not the Post Office) to await collection. 'While you were out' cards are increasingly unavailable and those that are can be easily lost. If your order has not been received after 5 working days we recommend that you check with your local Royal Mail delivery office. The overwhelming majority of orders will be awaiting collection there. We suggest you take a form of identity with you. (It?s also a very good idea to check with other family members, colleagues, behind bins, in outhouses etc.).
If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing.
We will need the following points confirming:
- You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office).
- Your full delivery address including postcode.
- That you have checked with neighbours and other occupants at the delivery address.
- Your contact phone number.
- You agree to return to us, at our cost, any replacement items which subsequently turn up.
- You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.
Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 10 working days have passed from despatch and we reserve the right to wait until this time has passed before we replace lost items. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via the relevant sales channel (Website, eBay or Amazon) before we can action any replacement.
Interlink Express deliveries are fully traceable. Any items returned to us as undelivered may incur a re-delivery charge at our discretion. You will receive either a delivery notification email or text message telling you a 1 hour delivery timeslot on the day of your delivery. The option to re-arrange delivery or to deliver to a neighbour is also offered at this point. If your item does not arrive, you will be able to see from the tracking, what the parcel status is.
