Welcome to The Safety Shack.

Stockists of market leading safety products from brands Like V12, Amblers, Dickies, Snickers, Caterpillar, JCB, Scott, Venitex, Delta Plus, Peltor, Bolle, E.A.R, 3M, Click & B-Brand.

We are a UK family business, Registered for VAT and at Companies House. We are based in Ross on Wye, Herefordshire.

Hopefully you will find everything you need in our store, but please don't hesitate to contact us if you need any assistance.

Payments are accepted via PayPal.

All orders will normally be posted within 1 business days after confirmation and verification of your payment information. Orders are not usually processed for shipment on weekends and bank holidays. Order placed after 2pm will be counted as the following day Mon-Thurs. Please refer to the top of the listing for postage options and charges. We are only offer shipping to mainland UK at this time.

We are here to assist you during normal office hours, if you would like to contact us, we can be contacted by using the 'Ask a Question' link. We aim to respond within 1 day during office hours. Why not add us to your favourite sellers list & recommend our eBay store to your family and friends?! Don't forget to regularly visit our store as we are constantly adding new products, special offers and unbeatable deals to our listings!

Goods Not Recieved Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.

If your order hasn't arrived When expected….. Express Deliveries Express deliveries can be tracked in the delivery network (see above). You are also welcome to contact us for help. Economy Deliveries It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

Mis-routing in the delivery network or... Incomplete delivery addresses or... The most common reason for non-delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office. Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc.

Getting Help If they are unable to deliver, your postman or woman will often leave a 'Something for you' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection. You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page has more information. You can find details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line on 0845 6050767. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office. You will need to provide the first line and postcode of the delivery address.

What to do Next Letterboxable Items If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:

Your full delivery address including postcode That you have checked with neighbours and other occupants at the delivery address Your contact phone number You agree to return to us, at our cost, any replacement items which subsequently turn up You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them Non-Letterboxable Items If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:

You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office). Your full delivery address including postcode. That you have checked with neighbours and other occupants at the delivery address. Your contact phone number. You agree to return to us, at our cost, any replacement items which subsequently turn up. You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.

Please read this policy completely before returning an item.

Please DO NOT return an item without contacting us first. This will help us process your refund/replacement.

If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html When using the eBay Returns System- Please ensure you fill in the Notes box with details of the reason(s) for return. Please include a note with your return with your name and eBay user ID and a contact telephone number.

Your Right to Cancel • You must advise us your wish to cancel within 14 days of the date of delivery via the 'Ask Seller a Question' link on the item listing. • We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us. • Returned items must be complete in unused condition and in the original packaging. • We will acknowledge receipt of the returned item by email to your registered email address. • A full refund of the item will be made by the original payment method within 30 days. • You are responsible for return shipping costs and insurance.

Faulty products o You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing. o If the fault has been reported within 14 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item. Where an item is returned after 14 days for any reason we will not refund the cost of return postage. o Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement or liase with the manufacturer on your behalf to resolve the issue. o All replacements are subject to stock availability at the time of processing.

What is not covered: Normal wear and tear caused by use in accordance with the operating instructions. Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), insufficient maintenance, careless operation or handling of the product. Use of the product for anything other than it’s normal purposes. Change or modification of the product in any way. Claims, other than the right to correction of faults with the product covered by these conditions.

Incorrect Orders If you have received an incorrect product please accept our apologies and let us know asap via the 'Ask Seller a Question' link on the item listing. We will arrange to advise our freepost returns address and send a replacement as soon as possible.

Item Not Received Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

The above policies do not affect your statutory rights.

Important Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address, contact number and eBay item number.

Freepost service Where we have advised you of our Freepost address and you choose not to use it we will not refund your return postage costs under any circumstances.